About

FAQ

• Where is the store based?

  Shanghai, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Shipping Policy

  Shiping by Fedex, DHL, UPS and so on.

  Delivery time is within 25-30 days normal order, 15-20 days for rush order..

  We paid the insurance.

• Cancellation Policy

  1, unpaid order: could be cancelled within 2-3 days.

  2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,

  3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.

  4, dress has sent, can't return the payment to you.

• Return Policy

  All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!

  We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.

  But for custom order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.

  Please see following for the list of quality issues that are fully refundable for:

  Wrong Size, Wrong Colour, Wrong style, Damaged dress Which made by us- 100% Refund or remake one or return 50% payment to you, you keep the dress.

• Return Policy

  All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!

  We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.

  But for custom order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.

  Please see following for the list of quality issues that are fully refundable for:

  Wrong Size, Wrong Colour, Wrong style, Damaged dress Which made by us- 100% Refund or remake one or return 50% payment to you, you keep the dress.

• Payment Policy

  We accept payment by Paypal, Credit Card, western union, money gram, bank transfer and so on.

  If your credit card was refused, please use following way,

  You can choose payment by credit card Through PayPal even if you don't have Paypal account, please see following

  Choose PayPal as your payment method and click Check out with PayPal.

  Once You're Redirected to Paypal

  1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit

  card.

  2) You'll then be prompted to fill in your billing and credit card information.

  3) You'll also be asked whether you want to save your information with PayPal. Uncheck the box if you don't

  want to. You'll still need to enter your email address so PayPal can send you a receipt.

  4) Click Continue to return to Checkout to review and submit your final order.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.